FAQs
How do I choose the right size bag?
If you’re struggling to decide which shape and length you should go for, check out the Size Guide.
Can I get a custom board bag?
Yes, absolutely. I can customise the length and width of the bag to ensure it fits the exact dimensions and shape of your board. I also offer custom combinations of the available colours and can add a single fin slit to any bag.
Get in touch at lotti@halfisland.ie about a custom order, or find out more here.
How do I return or exchange an order?
You can return or exchange any purchase within 30 days as long as it’s unused.
Get in touch at lotti@halfisland.ie to start a return, find out more here, or have a look at the Refund Policy.
Can I get my board bag repaired?
Even the toughest gear will eventually experience some wear and tear. If anything on your Half Island needs to be repaired due to normal use, just get in touch and I’ll repair what I can.
If for whatever reason the bag is beyond repair, I’m happy to chat about discounts on a replacement.
Get in touch at lotti@halfisland.ie to start a request, find out more here, or have a look at the Refund Policy.
How long does it take to get my order?
Your surfboard bags are made to order. In this way, there is as little waste as possible and a lot of resources are being saved. That means that the bags usually take between 2 and 5 business days to get ready to be shipped.
Shipping rates and times depend on the destination of the order. Items are usually delivered on the next working day domestically (ROI and NI) and between 3 to 7 business days internationally (these times are a guideline, not a guarantee). For more information refer to the Shipping Policy.